Frequently Asked Questions

“Unlimited Designs” means you can queue an unlimited number of design requests each month. Your dedicated designer will complete each task in order of priority. You will be notified when a design is ready for review, and you can request unlimited revisions to each design.

We offer a wide range of web and print designs, including: logos, business cards, letterheads, flyers, sell sheets, brochures, banners, postcards, infographics, signage, advertisements, brand style guides, packaging, product labels, icon sets, social media graphics, web graphics and more!
If you have a specific design need, don’t hesitate to reach out to us at hello@kwala to find out more about how we can help.

Our team can help you with any static print or web graphics. We don’t offer video editing, animations (including GIFs), CAD, 3D work, magazine design (with some exceptions), programming or web coding.

Nope! It’s just $329 per month for as long as you need our service.

If you are unhappy with your designer in any way, you can request to switch designers.
If you would like to request a different designer, please contact us at hello@kwala.

Your dedicated designer will work on one or two design tasks at a time. You can add unlimited design projects to your queue, and your designer will complete them in order of priority.

If you are unsatisfied with our service, you can request a refund. Please see our terms of use for more detail.

We will do our best to respond to urgent design requests but cannot guarantee that any project will be fulfilled within 24 hours.

Responsive website design is not included as part of our standard subscription package. We do offer responsive WordPress website design as an add-on service.
If you have questions about this service, reach out to us at hello@kwala to find out more about how we can help.

You can cancel your account by contacting us directly at hello@kwala.co, or from your Payment Portal: https://kwala.chargebeeportal.com/portal

No. Cancel your account any time, for any reason!

You can update your payment options by logging in to your Payment Portal: https://kwala.chargebeeportal.com/portal

No, we take weekends and major holidays off and work fairly standard business days and hours in our respective time zones.

Yes! You get full ownership of every design we create for you. You may use the designs in any way you wish, including reselling them.

No problem! You can add an additional designer to your account for an extra charge of $250/month.

We love working on multiple brands! There are no restrictions on using one account for multiple businesses.

The length of time it takes to create a design depends on (1) the complexity of the design task and (2) the availability of your designer. Simple tasks, such as a social media graphic or web icon, may take as little as a day. A brochure or logo may take several days to complete.

Our designers are located all over the world. Different time zones and holidays may affect the amount time needed to complete designs. For this reason, we do not offer a 24 hour design policy.

Don’t hesitate to reach out to us with any questions! Leave a comment in our chat box or contact Tim at hello@kwala.co

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Still have a question? Email us at hello@kwala.co

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