Frequently Asked Questions

What does "Unlimited Designs" mean?

“Unlimited Designs” means you can queue an unlimited number of design requests each month. Your dedicated designer will complete each task in order of priority. You will be notified when a design is ready for review, and you can request unlimited revisions to each design.

What services do you offer?

We offer a wide range of web and print designs, including: logos, business cards, letterheads, flyers, sell sheets, brochures, banners, postcards, infographics, signage, advertisements, brand style guides, packaging, product labels, icon sets, social media graphics, web graphics and more!
If you have a specific design need, don’t hesitate to reach out to us at hello@kwala to find out more about how we can help.

What services you don't offer?

Our team can help you with any static print or web graphics. We don’t offer video editing, animations (including GIFs), CAD, 3D work, magazine design (with some exceptions), programming or web coding.

Are there any hidden or additional fees?

Nope! It’s just $349 per month for as long as you need our service.

What if I don't like my designer?

If you are unhappy with your designer in any way, you can request to switch designers.
If you would like to request a different designer, please contact us at hello@kwala.

How many projects can my designer work at once?

Your dedicated designer will work on one or two design tasks at a time. You can add unlimited design projects to your queue, and your designer will complete them in order of priority.

Is it possible to get a refund?

If you are unsatisfied with our service, you can request a refund. Please see our terms of use for more detail.

Can I have an urgent design created on short notice?

We will do our best to respond to urgent design requests but cannot guarantee that any project will be fulfilled within 24 hours.

Do you do responsive website designs?

Responsive website design is not included as part of our standard subscription package. We do offer responsive WordPress website design as an add-on service.
If you have questions about this service, reach out to us at hello@kwala to find out more about how we can help.

How can I cancel my account?

You can cancel your account by contacting us directly at, or from your Payment Portal:

Are there any long-term commitments?

No. Cancel your account any time, for any reason!

How do I update my payment information?

You can update your payment options by logging in to your Payment Portal:

Do you work weekends?

No, we take weekends and major holidays off and work fairly standard business days and hours in our respective time zones.

Can I resell my designs from Kwala?

Yes! You get full ownership of every design we create for you. You may use the designs in any way you wish, including reselling them.

What if I have too much work for one designer?

No problem! You can add an additional designer to your account for an extra charge of $250/month.

What if I need designs for more than one business?

We love working on multiple brands! There are no restrictions on using one account for multiple businesses.

How long does a design take?

The length of time it takes to create a design depends on (1) the complexity of the design task and (2) the availability of your designer. Simple tasks, such as a social media graphic or web icon, may take as little as a day. A brochure or logo may take several days to complete.

Our designers are located all over the world. Different time zones and holidays may affect the amount time needed to complete designs. For this reason, we do not offer a 24 hour design policy.

I still have more questions. How can I contact Kwala?

Don’t hesitate to reach out to us with any questions! Leave a comment in our chat box or contact Tim at

Still have a question? Email us at

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